Who we are
Suggested text: Our website address is: https://callchop.com.
1. Introduction
CallChop (“we”, “our”, “us”) operates a food ordering and delivery service in Nigeria. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, WhatsApp, or phone ordering services.
By using CallChop, you agree to the terms of this Privacy Policy..
2. Information We Collect
We may collect the following information from customers:
Location information provided during checkout
Full name
Phone number
Delivery address
Email address (if provided)
Order details (items purchased, quantity, notes)
3. How We Use Your Information
We use your information to:
Maintain order and delivery records
Process and deliver your food orders
Confirm orders via WhatsApp, SMS, or phone call
Contact you about your order or delivery
Improve our services and customer experience
4. Order Communication
CallChop may contact you via:
- WhatsApp messages
- SMS (text messages)
- Phone calls
This is to confirm orders, delivery details, or resolve any issues related to your order.
5. Data Protection
We take reasonable steps to protect your personal information from:
- Unauthorized access
- Loss or misuse
- Unlawful disclosure
However, no online system is 100% secure, so we cannot guarantee absolute security.
6. Sharing of Information
We do not sell or rent your personal information.
We may only share your details with:
Service providers involved in completing your order
Delivery riders (for order fulfillment)
Payment processors (e.g. Paystack)
7. Payments
All online payments are processed securely through third-party payment providers. CallChop does not store your full card or bank details.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.