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Overview

1. Terms and Conditions

Introduction

Welcome to CallChop. By using our website, placing an order, or contacting us through WhatsApp or phone call, you agree to these Terms and Conditions.

CallChop provides freshly prepared Nigerian meals for delivery within selected areas in Lagos.

Orders

Customers can place orders through:

  • Website
  • WhatsApp
  • Phone call

When placing an order, customers must provide accurate details, including name, phone number, delivery address, and order information.

Menu Availability

Our menu is refreshed regularly depending on what is available per time. Some meals may not always be available.

CallChop may contact customers through WhatsApp, SMS, or phone call to confirm meal availability, order details, delivery address, or payment status.

Portion Sizes

Some meals may be available in:

  • Single portion
  • Family size

Available sizes may depend on the meal and current availability.

Delivery-Only Service

CallChop currently operates as a delivery-only food service. Pickup is not available at this time.

Customers must provide the correct delivery address and reachable phone number to avoid delays.

Opening Hours

CallChop is open daily from 9:00AM to 8:00PM.

Orders placed outside operating hours may be handled when service resumes.

Payment

Customers may pay through the payment options available on the website or as confirmed through WhatsApp or phone call.

Orders may only be processed after payment confirmation, depending on the selected payment method.

Order Confirmation

Orders are confirmed through WhatsApp, SMS, or phone call using the contact details provided by the customer.

Customer Responsibility

Customers are responsible for providing correct order details, delivery address, phone number, and payment information.

CallChop will not be responsible for delivery delays caused by wrong address details, unreachable phone numbers, or incomplete order information.

Changes to Orders

Customers should contact CallChop as quickly as possible if they need to update an order.

Once food preparation has started, order changes may not be possible.

Website Content

We try to ensure that menu items, prices, images, and descriptions are accurate. However, product images may be for presentation purposes and actual meals may vary slightly.

Contact

For questions, order support, or complaints, please contact CallChop through the contact details on the website.

2. Privacy Policy

Introduction

This Privacy Policy explains how CallChop collects, uses, and protects customer information when customers use our website, place orders, or contact us through WhatsApp or phone call.

Information We Collect

We may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Order details
  • Payment confirmation details
  • Messages sent through WhatsApp, website forms, or phone communication

How We Use Customer Information

We use customer information to:

  • Process food orders
  • Confirm orders through WhatsApp, SMS, or phone call
  • Deliver meals to the correct address
  • Contact customers about order updates
  • Respond to support requests
  • Improve our service and customer experience
  • Keep necessary order records

Payment Information

Online payments may be processed through secure third-party payment providers. CallChop does not store customers’ full card details.

WhatsApp and Phone Communication

Customers who contact CallChop through WhatsApp or phone call may have their contact details and messages used for order confirmation, customer support, and delivery communication.

Data Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

Sharing of Information

CallChop may share necessary order details with delivery personnel or service providers only for the purpose of processing and delivering customer orders.

We do not sell customer personal information.

Customer Rights

Customers may contact CallChop to request correction or deletion of their personal information where applicable.

Cookies

The website may use cookies to improve website performance, shopping cart function, checkout experience, and user experience.

Policy Updates

CallChop may update this Privacy Policy from time to time. Any updates will be posted on this website.

Contact

For privacy-related questions, please contact CallChop through the official contact details on the website.

3. Delivery Policy

Delivery-Only Service

CallChop currently offers delivery only. Pickup is not available at this time.

Delivery Location

CallChop operates from:

Shade Okoye Crescent, Eleganza Garden Estate, Opposite VGC Bus Stop, Lekki, Lagos.

Deliveries are made within selected areas in Lagos.

Delivery Details

Customers must provide:

  • Correct delivery address
  • Reachable phone number
  • Clear location description where necessary

Delivery Confirmation

After placing an order, CallChop may confirm the order and delivery details through WhatsApp, SMS, or phone call.

Delivery Time

Delivery time may vary depending on food preparation time, customer location, traffic, weather, and rider availability.

Failed Delivery

If a customer provides a wrong address, is unreachable, or is unavailable to receive the order, delivery may be delayed or cancelled.

Additional delivery charges may apply if another delivery attempt is required.

4. Refund and Cancellation Policy

Cancellation Before Preparation

Customers may request cancellation before food preparation starts.

Once food preparation has started, cancellation may not be possible.

Refunds

Refunds may be considered if:

  • The order was paid for but not processed
  • The ordered meal is unavailable and no replacement is accepted
  • There is a confirmed issue from CallChop’s side

No Refund After Successful Delivery

Once an order has been prepared and delivered successfully, refunds may not be available unless there is a clear issue with the order.

Wrong Customer Details

CallChop may not offer a refund if delivery fails due to wrong address, wrong phone number, or customer unavailability.

Order Issues

If there is an issue with an order, customers should contact CallChop immediately with:

  • Order details
  • Phone number used for the order
  • Clear description of the issue
  • Photo evidence, where necessary

Refund Method

Approved refunds will be processed through the available payment channel or another agreed method.

Refund processing time may depend on the payment provider or bank.